Job Description

Job Title: Revenue Operations Manager

Reports To: Chief Financial Officer & GM

Location: San Clemente, California (in office)

About the Job:

We’re building something here — and we need a Revenue Operations Manager to help us build it right. This is our first dedicated RevOps hire, and it’s a foundational role. You’ll join at an inflection point. We have the revenue engine running — marketing is generating pipeline, sales are closing, account services are deploying and retaining — but the connective tissue between these teams needs to be built. That’s where you come in.

This role isn’t theoretical. You’ll be in the systems daily, fixing data quality issues, building automations, designing dashboards, and partnering with functional leads to make their work faster and smarter. You’ll report directly to the CFO and have real visibility into the business at every stage.

Systems Administration

• Serve as primary admin for HubSpot (marketing) and Salesforce (CRM), maintaining data integrity, user hygiene, and configuration across both platforms.
• Build and maintain data and process integrations across the full customer lifecycle stack: HubSpot, Salesforce, Zendesk (support), Asana (hardware deployment), NetSuite (ERP) and VFA (product admin).
• Document system architecture, workflows, and processes so institutional knowledge lives in writing — not people’s heads.

Reporting & Analytics

• Design and maintain dashboards in Tableau covering pipeline health, funnel conversion, retention, and customer lifecycle metrics.
• Partner with CFO to develop the revenue analytics framework — from lead source attribution through churn and expansion.
• Turn messy data into clean, trusted numbers that leadership can make decisions from.

Cross-Functional Process

• Map, design, and implement workflows that span the handoffs between Marketing, Sales, and Account Services — reducing friction and improving speed-to-value for customers.
• Lead the onboarding and enablement of go-to-market teams onto new tools, workflows, and process changes.
• Act as the connective tissue between teams that often operate in silos — advocating for systems thinking across the organization.

Key Partners & Year 1 Success

What Success Looks Like (Year 1)

Consistent and trusted visibility into forecast and pipeline

End-to-end lifecycle workflows documented & automated

Singular view into pipeline and streamlined sales process and customer data

Elimination of manual work without disrupting team effectiveness

What You’ll Bring:

• 3–6 years in a Revenue Operations, Sales Operations, or Marketing Operations role — ideally at a company where you had to build, not just maintain.
• Hands-on experience administering both HubSpot and Salesforce; you’ve done the unglamorous data cleanup work and you’re not above doing it again.
• Comfortable in Tableau (or a comparable BI tool) — you can take a business question and build a dashboard that actually answers it.
• Experience integrating disparate SaaS tools across a customer journey; you understand how data flows between systems and where it breaks.
• A natural systems thinker — when something is broken or manual, you instinctively want to fix it and prevent it from breaking again.
• Strong communicator who can translate between technical complexity and business need; you make ops legible to non-ops people.
• Comfortable with ambiguity and energized by building in early-stage environments — you don’t need a playbook handed to you.

Your (Ideal) Tech Stack

• Core: HubSpot, Salesforce, Tableau
• Workflow: Zendesk, NetSuite, Asana, Zapier / native integrations
• Supporting: Excel / Google Sheets

Bonus Points:

• Experience in a vertical SaaS, payments, or live events tech environment.
• Experience building integrations via API, or low/no code tools like Zapier or Workato.
• Familiarity with Zendesk administration or CX operations.
• Exposure to Asana or similar project management tools used for account delivery workflows.
• You’ve been the first RevOps hire before — you know what it means to build zero-to-one.

Our Culture:

We’re a scrappy, music and entertainment-driven team. We care about live experiences and we build with the same energy. You’ll find people here who are genuinely passionate about what they’re building — and who aren’t precious about rolling up their sleeves. 

If you thrive in an environment where hard work and commitment are valued, but not at the expense of well-being, approach challenges with curiosity while respecting diverse perspectives, you’ll fit right in. We strive to create an environment where people are empowered to do meaningful work, grow professionally, and stay grounded in what matters. 

What We Offer:

• Competitive base salary between $115K - $140K USD (highly dependent upon experience)
• Employer paid benefit plan; choice of PPO or HMO
• Flexible Time-Off
• 401K Employer Match
• Modest allowance to invest in technology and attend live events

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