Scheduling Coordinator - Corporate Scheduling Job at Orlando Health, Orlando, FL

cGIwSGxDcnQrS0xPSmwwTHdxK3FlSmNvSVE9PQ==
  • Orlando Health
  • Orlando, FL

Job Description

Position Summary

About Orlando Health

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin

your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

Position Summary

The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures

Responsibilities

Essential Functions

  • Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
  • Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
  • Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
  • Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
  • Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
  • Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
  • Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
  • Consistently reviews the schedules daily and communicates all changes to appropriate staff.
  • Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
  • Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
  • Identifies customer service issues and resolves or initiates necessary follow-up.
  • Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
  • Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

  • Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
  • Attends departmental meetings/in-services and participates in process improvement initiatives.
  • Assume the responsibility for professional growth and development.

Qualifications

Education/Training

  • High school graduate or equivalent.
  • Must complete Orlando Health medical terminology course within 90 days of hire.

Licensure/Certification

  • None.

Experience

  • One (1) year of retail, customer service or health care.
  • Computer experience required.

Job Tags

Local area

Similar Jobs

Coalition Technologies

Copy Strategist Job at Coalition Technologies

 ...social media platforms such as Facebook, Twitter, YouTube, Tik Tok, Pinterest, Tumblr, LinkedIn, etc.* An interest in learning how to write for the web and SEO practices.* The ability to use a variety of SEO tools to determine the best pages to work on.* The ability... 

Coating Concepts

Customer Service Representative Remote | Full Time Or Part Time | No Experience Required Job at Coating Concepts

We are looking to hire a Customer Service Representative to join our team. You will take responsibility for A Customer Service Representative (CSR) acts as the primary point of contact, providing support, information, and issue resolution to customers via phone, email...

CEVALogistics

Security Manager Job at CEVALogistics

 ...Range: $113k - $123k YOUR ROLE Responsible for managing the CEVA physical security program in an assigned region. Reviews all physical...  ...a similar role. Minimum of seven years experience in corporate security or similar role. Minimum of five years experience... 

American Ambulance of Visalia

Fireline Paramedic Job at American Ambulance of Visalia

 ...14-21 consecutive days. # Camping Skills: Willing and able to camp out and sleep in a tent. REQUIREMENTS BEFORE HIRE: # Paramedic Licensing: Hold a California Paramedic License # Medical Certifications: Possess current BLS, ACLS, and PALS Certification.... 

Cgi Technologies Corporation

Software developer internship program Job at Cgi Technologies Corporation

 ...Software Developer Intern (Summer Internship Program) Category: Software Development/ Engineering Main location: United States, Virginia,...  ...influential organizations in the world. You'll gain hands-on experience with modern tools, agile methodologies, and real...