Job Description

About Us

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About the Role

We’re hiring a Revenue Operations Manager to help scale and optimize our commercial operations across the US, UK, and France.

This is a high-impact, cross-functional role at the intersection of Revenue Operations, systems performance, internal enablement, and AI deployment . You will own critical operational scopes that help our Sales, Account Management, and Customer Success teams work more efficiently, adopt the right tools, and scale best practices across markets.

You’ll act as a key partner to local GTM teams and central functions, making sure our systems, workflows, documentation, and internal tools remain effective, simple, and scalable.

Key Responsibilities

1. Revenue Operations Support & Internal Performance: build a scalable commercial support motion across the US, UK, and France — reducing GTM friction, shortening resolution times, and turning recurring issues into permanent fixes.

• Own the RevOps ticketing flow and SLAs across all markets
• Prioritize and resolve operational requests from local GTM teams with speed and clarity
• Identify patterns in support volume and eliminate root causes — not just resolve tickets
  

2. Knowledge Base & Process Documentation: make every commercial team member across France, UK, and the US genuinely better at their job — through documentation they actually use.

• Own the internal knowledge base end-to-end: structure, quality, and adoption
• Build documentation that teams navigate intuitively, not just content that exists
• Drive measurable improvement in process adoption and self-service rates across markets

3. Local GTM Operations Partnership & Tooling Improvement: be the operational bridge between central RevOps and local GTM teams — translating market-specific friction into global solutions.

• Own relationships with local commercial and GTM Ops teams across markets
• Identify country-specific needs and move improvements forward through the right stakeholders
• Continuously improve CRM and tooling performance so commercial teams stay efficient and unblocked

4. AI Adoption & Deployment: make AI a real productivity multiplier for our commercial teams — not a pilot, but an embedded part of how Sales, AM, and CS operate daily.

• Identify the highest-leverage AI use cases across commercial functions
• Design, deploy, and iterate AI workflows in close collaboration with Product (Dust)
• Drive adoption at scale — success is measured by daily active use, not just deployment

5. Project & Sprint Leadership: run major RevOps initiatives end-to-end - from roadmap definition to stakeholder alignment to on-time delivery.

• Own the RevOps project backlog: prioritize what gets built, sequence the work, and ship
• Manage cross-functional stakeholders — align Sales, CS, AM, Product, and Finance around operational changes
• Think like a RevOps program manager: every initiative has an owner, a deadline, and a definition of done

6. Commercial Tooling Strategy: make the strategic calls on our commercial tech stack - not just keep it running.

• Evaluate and decide on key tooling questions: Mixmax vs Competitors sequences, Salesforce architecture, new tool adoption
• Own vendor relationships and renewals with commercial insight, not just procurement compliance
• Build a tooling roadmap aligned with where our GTM motion is going, not just where it is today

7. Cross-Market Adoption: when we ship a new process or tool, own its landing across US, UK, and France - end to end.

• Be the single accountable person for cross-market rollouts of new workflows, tools, and operational standards
• Design adoption playbooks that account for local context, tooling maturity, and team readiness
• Track adoption metrics and close the loop — a rollout isn't done until all three markets are live and using it

About You

• 5–7 years of experience in Revenue Operations, GTM Ops, Sales Operations, Business Operations, or similar roles
• Salesforce experience is a must, and you should be comfortable working with or learning tools such as Mixmax, Aircall, Modjo, Dust, n8n, Zapier.
• Strong understanding of commercial tooling and operational workflows
• Familiar with Salesforce and comfortable navigating CRM logic, workflows, and commercial operations needs
• Excited by AI enablement and motivated by finding pragmatic ways to deploy AI into real team workflows
• Able to work cross-functionally with local teams, central teams, and product stakeholders
• Organized, autonomous, and highly execution-oriented
• Strong problem solver with a practical mindset and a focus on impact
• Comfortable balancing support, operational rigor, and continuous improvement
• Clear communicator who can simplify complexity and help teams adopt better ways of working

What we offer

• Competitive salary: $120K–150K depending on profile and location
• A highly visible role with strong cross-functional exposure
• Ownership over meaningful operational, tooling, and AI topics
• The opportunity to help shape how sunday scales its commercial performance globally
• Flexibility to work from New York, or Atlanta
• A smart, ambitious, and collaborative international environment

Steps in our recruiting process:

• Share your story: Application with resume
• Let's get to know each other through a phone screen interview
• Meet with the hiring manager
• Impress your future colleagues with a case study
• Meet with people from other departments and understand our culture
• Reference Checks (3 most recent managers)
• Offer: we want you
  

Thank you for taking the time to apply, and looking forward to getting to know you!

sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).

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