Job Description

About Trusted Senior Specialists

In 2005, Michael and Melinda Wilhelm founded Trusted Senior Specialists, headquartered in Houston, Texas, with the goal of serving Medicare beneficiaries. Built on foundational values of love and trust, the company has grown from a husband-wife team to a family of employees who share their vision, compassion and desire to serve. Trusted Senior Specialists delivers old-fashioned customer service of yesterday, using the advanced technology of today. Throughout their growth, their 5,000 agents have remained focused on helping over 82,000 Americans protect their most valuable assets: health, wealth and wellbeing. For more information, visit  .

Job Summary

The Receptionist provides a positive first impression of the company by answering calls and greeting guests in a professional, courteous, and timely manner, directing each call to the appropriate staff members. 

Primary Responsibilities: ​

• Answering and forwarding phone calls. 

• Greeting agents and customers as they enter the office and directing them to the correct office.

• Screening phone calls to ensure the call is transferred to the correct department.  

• Taking Messages and relaying the message to the correct party. 

• Scheduling and rescheduling appointments. 

• Data Entry. 

• Communicate effectively and professionally with employees, customers, support staff, Agents, and other business contacts (over the phone, in writing, and via email). 

• Accepting packages and ensuring the correct party receives their mail/packages.

• Perform any other clerical duties necessary to keep the virtual office running. 

Primary Skills & Requirements: ​ 

• Strong computer skills required, specifically Microsoft Outlook, Word & Excel 

• Ability to gather data, compile information, and prepare reports. 

• Solid judgement, critical thinking and problem-solving skills. 

• Ability to work unsupervised to prioritize and manage multiple projects. 

• Excellent written, verbal and professional communication skills. 

• High degree of initiative, personal responsibility, and ownership 

• Ability to work independently and flexibility to adapt to varying levels of incoming phone traffic based on business cycle 

• Positive attitude and ability to work well with others in a fast-paced environment. 

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com .

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

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