Job Description

Healthcare Customer Service Representative

Hours:

• Mon–Thurs: 8:30 AM – 5:00 PM
• Fri: 8:30 AM – 4:30 PM

Location: Battle Creek, MI 49017  (100% Onsite)

Openings: 1

Expected Interview Date: March 11, 2026

Expected Start Date: March 23, 2026

Frequently Asked Questions:

Is there a BG Check: Yes

Is there a Drug Test: No

Are there benefits: Yes

Is this a Permanent/Longterm role: Yes

⭐ Why Join Us?

Become an important part of a compassionate, patient‑focused prosthetics & orthotics team! If you enjoy helping others, staying organized, and creating a welcoming environment, this role is an excellent fit.

Position Overview

As the Patient Care Coordinator , you’ll be the friendly face patients see first and the helpful voice they hear when they call. This is a highly meaningful, customer‑service‑driven position supporting mostly elderly patients—so patience, kindness, and empathy are essential.

You’ll manage front‑desk responsibilities, coordinate appointments, verify insurance, and help keep our office running smoothly.

Pay Range (Based on Relevant Experience)

• 0–2 years: $17.15/hr
• 3–4 years: $19.00/hr
• 5+ years: $20.00/hr

What You’ll Do

• Provide excellent front‑desk service—greet patients, assist walk‑ins, and guide them to exam rooms.
• Manage incoming calls with patience and clarity.
• Communicate frequently with our Grand Rapids office and other branch locations.
• Schedule and register patients with accuracy and professionalism.
• Maintain complete and correct patient documentation.
• Learn and use W+F software (training provided).
• Verify insurance information using various insurance portals.
• Process and track patient orders, including outbound follow‑up calls.
• Uphold strong attendance, punctuality, and reliability standards.

What Makes You a Great Fit

• Friendly, patient, and empathetic—especially with elderly patients
• Strong multitasking skills
• Comfortable handling a high volume of calls
• Experience with medical offices or insurance verification is a PLUS
• Organized, dependable, and calm under pressure

This is a Contract to Hire position based out of Battle Creek, MI.

The pay range for this position is $17.15 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Battle Creek,MI.

This position is anticipated to close on Mar 31, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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