Job Description

Job Description and Duties

Performing less complex duties under the direct supervision (Range A/B) and performing more complex duties under the general supervision (Range C) of the Information Technology Supervisor I, guided by specific policies and procedures in a 24 hours a day, 7 days a week environment, the incumbent has primary responsibility for monitoring various systems and applications and performs a variety of technical duties in support of operating an assortment of information technology systems including performing help desk functions as related to the troubleshooting and problem resolution for law enforcement agency personnel for system performance, availability, and network issues. The incumbent performs a variety of duties in the  operation of all tasks relative to the major computer systems, storage systems, printer components, environmental components and Single Point of Operation tools and functionality.

You will find additional information about the job in the .

Working Conditions

This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies.

This position is eligible for telework for up to 2 days a month, in accordance with the Statewide Telework Policy, and will be required to report to the office as needed/required. A teleworker is considered Remote-centered if they work fifty percent or more of their time from an alternate work location. The successful candidate must reside in California upon appointment.

Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The actual monetary impact of these temporary reductions can vary based on your bargaining unit and/or federal and state tax withholdings. For additional information please visit 

Special Requirements

A fingerprint check is required.

Clearly indicate JC-520577 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application.

If you are using education to meet the minimum qualifications for this position,  you must submit a copy of your transcript or diploma.  An official transcript will be required prior to appointment.

The Department of Justice does not provide visa sponsorship and is not an E-Verify employer.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience working in a Data Center environment.
• Ability to work in a 24/7- 365 days, data center work environment.
• Ability to work independently with customers and manage priorities in a team environment.
• Ability to perform help desk functions: troubleshooting, account maintenance, and using help desk tracking tool.
• Ability to analyze, think logically, interpret technical data, and make sound decisions.
• Ability to work cooperatively and communicate effectively with all levels of staff and management.
• Displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner.
• Ability to effectively communicate verbally and in writing with stakeholders.
• Self-motivated and team-oriented.

Benefits

Please access this link for information on benefits afforded to employees who work for the State of California - .

Statement of Qualifications

The Statement of Qualifications (SOQ) is required for this position. The SOQ is a narrative discussion of the candidate's education, training, experience, and skills as it relates to the desirable qualifications and duties for the position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ should explain in detail why the candidate believes his or her knowledge, skills, and abilities could apply towards this position. Your response should be typed in Arial 12 point font and no more than two pages in length. Resumes will not be considered a substitute for the SOQ. Your application may be disqualified from consideration if your SOQ does not adhere to the requirements.

For each of the statements below, please provide specific examples of your experience in the relevant areas. Include a discussion of pertinent issues, course of action, outcome and measurements of success.

1. Describe how your knowledge, skills, experience, and education relate to the qualifications listed on the job application.
2. Describe how you will establish and maintain positive and professional relationships with your team and stakeholders.

NOTE: Cover letters and resumes do not take place of the SOQ and will not be evaluated or considered as a response to the SOQ. Please clearly label your SOQ along with your first and last name at the top of the document.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - Cover Letter is required and must be submitted.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant's education and experience meets the evaluation criteria and qualifies them for the position. Please see Statement of Qualifications section below to complete the requirements.
  

Job Tags

Permanent employment, Full time, Temporary work, Work at office, Remote work

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