Help desk technician - support and troubleshooting Job at EMR CPR LLC, Los Gatos, CA

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  • EMR CPR LLC
  • Los Gatos, CA

Job Description

Salary: $76,960 - 83,200 per year Requirements:

  • Over 3 years of experience with macOS in a professional setting
  • Over 3 years of experience with Windows operating systems
  • Familiarity with ticketing systems such as Salesforce, Zendesk, or Service Now
  • Knowledge of Mac and iPhone troubleshooting techniques
  • Experience handling inventory and managing assets
  • Proficient in troubleshooting hardware and software for end-users
  • Understanding of Okta Verify, Duo, and VPN configurations
  • Ability to deploy and manage software and hardware solutions
  • Experience in onboarding and offboarding processes
  • Familiarity with imaging and provisioning laptops and workstations
Responsibilities:
  • Provide face-to-face Tier 1 support for end-users
  • Assist users in resolving IT-related issues and escalate problems when necessary
  • Perform troubleshooting for Apple OS X, Windows OS, Chrome OS, iOS, and Android devices
  • Wipe and configure MacBooks as needed
  • Manage the deployment and collection of monitors and accessories
  • Conduct weekly workstation sweeps to ensure monitors and peripherals are operational
  • Oversee the upgrade or repair of damaged devices
  • Facilitate the onboarding and offboarding of employees
  • Interface with users to resolve software-related queries
  • Manage printer maintenance and preventive care
Technologies:
  • Android
  • Hardware
  • Support
  • macOS
  • Salesforce
  • VPN
  • Windows
  • Zendesk
  • iOS
  • Mobile

More:

We are a technology-focused company located in Los Gatos, CA, seeking a Helpdesk Technician to join our team. This position offers a competitive pay range of $37.00 to $40.00 per hour and comes with benefits such as employee discounts and a referral program. We are looking for a dedicated individual who is willing to work onsite and contribute positively to our supportive work environment.

last updated 14 week of 2026

Job Tags

Hourly pay, Full time

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