Customer Onboarding & Support Associate
About Us:
We are a fast-growing AI company building next-generation solutions for businesses worldwide. As an early team member, you’ll have the opportunity to wear multiple hats, work directly with leadership, and help shape how our customers experience our products.
Salary: PHP 45,000 to PHP 55,000/mo
Schedule: 8am to 5pm Pacific Time (Night Shift Philippine Standard Time)
What You’ll Do:
Customer Onboarding & Success
Guide new customers through setup, onboarding, and best practices.
Hop on video calls, phone calls, and live chats to ensure smooth adoption.
Proactively follow up with clients to ensure satisfaction and retention.
Sales & Growth Support
Join virtual demo calls and assist in closing deals.
Manage the sales pipeline using our CRM and ensure all deals and associated data are properly handled
Be the primary point if contact for company looking to get started
Handle inbound/outbound calls and emails with professionalism and energy.
Identify upsell and cross-sell opportunities through client interactions.
Customer Support
Reply to customer tickets, emails, and calls quickly and clearly.
Create and maintain help center articles, FAQs, and documentation in HubSpot Support.
Troubleshoot customer issues and coordinate with internal teams for resolution.
Content & Creative
Create simple graphics, support content, or walkthrough videos using tools like Canva or Loom.
Develop resources (playbooks, guides, training material) that make the customer experience smoother.
Ad Hoc & Team Support
Support the leadership team with ad hoc projects and operational tasks.
Jump in wherever needed in a fast-paced startup environment.
Who You Are
Detail-oriented, organized, and relentless about follow-through.
Hungry, hardworking, and eager to grow in a high-intensity startup environment.
Deep interest in AI, SaaS, and emerging technologies.
Comfortable speaking with clients on the phone, video calls, and in person.
Excellent written and spoken English; confident, clear communicator.
Tech-savvy and a fast learner with tools like Google Workspace, HubSpot, Slack, and task/project management software.
Bonus: experience with prompt engineering, AI tools (e.g. ChatGPT, Claude, MidJourney, etc.), or SaaS support/onboarding.
Requirements
Bachelor’s degree (any discipline).
1–3 years of relevant experience in SaaS, customer success, support, or sales. Exceptional fresh grads will be considered.
Based in Manila, with willingness to work flexible hours to match international clients.
What We Offer
Competitive compensation (base salary + performance incentives).
Opportunity to be an early employee in a fast-growing AI company.
Steep learning curve in AI, SaaS, and startup operations.
Dynamic, supportive team culture with direct mentorship from founders.
Career growth opportunities in Customer Success, Sales, and AI Product.
...include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Investment Banking Expert Type: Contract Compensation: $130/hour Location: Remote Duration: Minimum four...
We are looking for Music Teachers Benefits: 1. Health insurance provided 2. Housing allowance/ free accommodation provided 3. Work visa provided (will be paid by us)4. Salary negotiable 5. Paid public holidays 6. Professional pre-training provided 7. Other...
...Location: Burns Harbor, IN Cleveland-Cliffs is seeking upcoming college graduates for entry-level Associate Chemical Engineer roles at our Burns Harbor facility in Burns Harbor, Indiana. As the leading flat-rolled steel producer in North America, Cleveland-Cliffs leverages...
...Graduate of approved college/school of nursing Maintains a current state/provincial license as a professional Registered Nurse (RN) Minimum of one (1) year experience in home health, assisted living, hospital, or long-term care environment Demonstrates knowledge...
...developing in Linux environments Integration and testing in a laboratory setting of all of the above Scripting in Python or Matlab for the purpose of electronic testing and data analysis Skills: Firmware programming using VHDL or Verilog Digital design...