Job Description

Job Description

Join our team as a Client Center Meeting Coordinator and become the face of hospitality for JPMorganChase. In this pivotal role, you will create memorable experiences for employees and clients, ensuring every interaction reflects our dedication to world-class service. You’ll seamlessly manage the front desk, escort clients to their meeting spaces, and provide expert support for meeting planning and inquiries. As a key partner in event execution, you’ll collaborate with Event Planners to deliver flawless small events that showcase our brand’s commitment to excellence. We seek a customer-centric professional with outstanding organizational skills and a sharp eye for detail—someone who thrives in a fast-paced environment and is passionate about making every moment count.

 

As a Client Center Meeting Coordinator, you will be integral to creating a positive and lasting impression of our organization for employees and clients. You will manage the front desk, embody our commitment to hospitality and exceptional customer service, escort clients to meeting rooms, provide meeting planning support, assist with meeting inquiries, and help plan small events while supporting Event Planners in event execution. The ideal candidate is customer-focused, highly organized, and attentive to detail.

Job responsibilities

• Consistently stand, greet, and welcome all clients to the Client Center, enhancing their experience from arrival.
• Proactively escort clients to meeting rooms, offering coat room and bag check services for added comfort.
• Attentively assist, tend to, and anticipate guest needs on the floor, ensuring a seamless and pleasant visit.
• Collaboratively work with internal and external partners—including catering, security, audio-visual, events, and facility teams—to deliver exceptional service.
• Efficiently manage front desk functions by answering phones, returning emails promptly, reviewing meeting room requests, and understanding event schedules.
• Actively join Event Planners on pre-conference calls, assist with data entry, and support event execution with meticulous attention to detail.
• Thoroughly check meeting rooms to ensure catering, audio-visual, and setups match Banquet Event Orders, meeting all client specifications.
• Skillfully master EMS (Event Management System) to detail reservations, review requests, and manage event logistics.
• Knowledgeably understand meeting room capabilities and catering offerings to provide informed assistance to clients and employees.
• Independently take the lead in planning and coordinating small events, handling logistics with precision for smooth execution.
• Flexibly provide support to Event Planners for larger events, assisting with coordination and working early mornings or late evenings as needed for coverage.

 

Required qualifications, capabilities and skills

• Bachelor’s degree required.
• Minimum three years’ experience in the hospitality industry, 5-star hotels, event planning, or food and beverage with high-touch customer service.
• Strong foundation in customer service and organizational skills.
• Excellent interpersonal and communication skills for professional engagement with clients and colleagues.
• Ability to manage guest experiences and expectations with tact and diplomacy.
• Highly organized, able to multitask and prioritize tasks effectively.
• Working knowledge of audio-visual systems and Microsoft Office; familiarity with EMS booking system.
• Flexibility to thrive in a fast-paced, diverse environment and willingness to work flexible shifts for conference center coverage.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Job Tags

Work at office, Flexible hours, Afternoon shift, Early shift

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