Job Description

Job Description

Be the ambassador of excellence at JPMorganChase. You will be integral to creating a positive and lasting impression of our organization for both employees and clients. Your role extends beyond managing the front desk; you are the embodiment of our commitment to hospitality and exceptional customer service. You will be responsible for escorting clients to their meeting rooms, providing meeting planning support, and assisting with meeting inquiries. Additionally, you will play a crucial role in planning small events and supporting Event Planners in event execution. 

 

As a Client Center Meeting Coordinator, you’ll be the first point of contact, delivering outstanding hospitality and creating unforgettable experiences for our clients and colleagues. In this dynamic role, you’ll orchestrate seamless guest interactions, drive flawless meeting logistics, and play a pivotal part in executing high-profile events—all while upholding our gold standard of service. We’re seeking customer-centric professionals who are passionate about organization and precision. If you thrive in a fast-paced environment and are committed to elevating every client interaction, this is your opportunity to make a meaningful impact and grow your career with a global leader.

Job responsibilities

• Consistently stand, greet, and welcome all clients to the Client Center, escorting them to meeting rooms and offering coat room and bag check services for enhanced comfort.
• Proactively assist and anticipate guest needs on the floor, ensuring a seamless and pleasant experience for all visitors.
• Collaboratively work with internal and external partners—including catering, security, audio-visual, events, and facility teams—to ensure smooth operations and exceptional service delivery.
• Efficiently manage front desk functions, including answering phones, returning emails, reviewing meeting room requests, and monitoring the schedule of events.
• Actively join Event Planners on pre-conference calls, assist with data entry, and support event execution, ensuring all details are meticulously managed.
• Thoroughly check meeting rooms to confirm catering, audio-visual, and room setups align with Banquet Event Orders (BEO), meeting all client specifications.
• Expertly utilize the Event Management System (EMS) to detail reservations, review requests, and manage event logistics.
• Knowledgeably understand meeting room capabilities and catering offerings to provide informed assistance to clients and employees.
• Independently plan and coordinate small events, ensuring all logistical details are handled with precision for smooth execution.
• Supportively assist Event Planners in executing larger events, coordinating logistics and ensuring alignment with client expectations.
• Flexibly work early mornings or late evenings as needed for event coverage, ensuring comprehensive support for all events.

 

Required qualifications, capabilities and skills

• Bachelor’s degree
• Minimum of three years’ experience in the hospitality industry, 5-star hotels, event planning, and food & beverage, with demonstrated expertise in high-touch customer service and organizational skills
• Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
• Proven ability to manage guest experiences and expectations using a high level of tact and diplomacy
• Strong organizational skills, with the ability to multitask and prioritize tasks effectively
• Working knowledge of audio-visual systems and Microsoft Office; experience with the EMS booking system
• Ability to thrive in a fast-paced and diverse environment
• Availability to work flexible shifts to support conference center hours and locations

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Job Tags

Work at office, Flexible hours, Afternoon shift, Early shift

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