Job Description
Work in the office 5 days a week. Call center experience required. Candidate needed to respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints. This is a second shift role with a start time of 3:00 PM to 11:30 PM. Second Shift. 2nd Shift, Evening Shift, Night Shift. Call Center. CSR. Customer Service. Please apply directly to the position. dena.clare@randstadusa.com Pay is $17.50 an hour to start. Contract to hire.Demonstrated experience with 3+ years of tenure in at least two previous roles/jobs. References required. Must be professional references such as prior supervisor, team lead or owner of company. This is an urgent need. Apply today and interview tomorrow.
salary: $17.25 - $17.5 per hour
shift: Second
work hours: 3 PM - 11:30 PM
education: High School
Responsibilities
• Call center customer service experience required
- 100% in office
- Live in Chambersburg, PA area
- Work 3:00 PM-11:30 PMor later Monday through Friday;
- Second shift; 2nd shift; evenings full-time
- Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
• Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes
• Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records
• Assures proper invoicing of accounts by verifying computer-generated invoices
• Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors
• Schedule loads as required
• Maintain updated reports to ensure all loads are empty and closed
• Resolve refused product, over, short and damaged (OS&D) orders.
• Follow attendance policy, show up for work on time and ready to work assigned shift
What Experience and Education You Need :
• High school diploma or general education degree (GED)
• 0-2 years of related work experience
- Demonstrated experience with 3+ years of tenure in at least two previous roles.
Please only apply if you have worked in a customer service role in an office or call center. No Retail/Sales/Food Service
The essential functions of this role include:
- working up to 2 hrs of overtime per week
Skills
- Customer Service
- Active Listening
- Basic Computer Skills
- wms
- Invoices
- Chargebacks/RMA
- Scheduling Appointments
- answer phones
- Greeting Customers
- Front Desk
- MS-OFFICE
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.
Job Tags
Hourly pay, Permanent employment, Full time, Contract work, Temporary work, Work experience placement, Live in, Monday to Friday, Shift work, Afternoon shift